FAMILY & FRIENDS

What happened to Paradigm Cards?

You may have known us in the past as Paradigm, however we have undergone a rebranding effort and are now known as WelComE. It’s the same service and the same people, just a new name.


How do I contact the WelComE Customer Contact Centre?

You can contact the WelComE Customer Contact Centre (WCCC) on the following telephone numbers:

0800 4334 993 General Enquiries from a UK landline*
+44 (0) 1249 85 3551 General Enquiries from a mobile or overseas*
+44 (0) 1249 85 3552 Top-ups from a mobile or overseas*

By pressing * 0 once you have access the WelComE telephone system 

Alternatively, email customer.services@mywelcome.co.uk


What are the the opening hours for the WCCC?

The opening hours for the WelComE Customer Contact Centre are

06.00 - 22.00 (UK) Monday - Friday (including bank holidays)


Is there a list of WelComE phone numbers?

To contact the WCCC, please use the following numbers

0800 4334 993 General Enquiries from a UK landline*
+44 (0) 1249 85 3551 General Enquiries from a mobile or overseas*
+44 (0) 1249 85 3552 Top-ups from a mobile or overseas*

To leave a voicemail, please use the following numbers

0800 051 07 37 from a landline in the UK**
0800 180 89 77 from a landline in Germany**
8009 6337 from a landline in Cyprus**
+44 (0) 1438 775084 from the rest of the world and UK mobiles 

For International Access Codes (ITAC) please click here


What is the difference between Welfare and Private credit?

The find out more about the differences between Welfare and Private credit please click here


What will happen to the Private Credit on my Account Card once I return from deployment?

Private credit that is remaining on the account card at the end of the deployment, will stay on the card until the next deployment. If you would like to receive a refund of the remaining credit, please contact the WCCC


How do I top up a WelComE Account Card?

You can top up a WelComE Account Card the following ways

Via the WCCC

Via the WelComE Account Manager


What services does WelComE provide to deployed personnel?

The WelComE service provides all UK service personnel deployed on welfare entitled deployments and exercises with publicaly funded calls, Internet access and voicemail. 


What is an Op Minimise?

OP MINIMISE is an operational procedure, which suspends the WelComE telephone and Internet facilities at the discretion of the MoD, usually in the event of an incident in theatre.

The aim of OP MINIMISE is to ensure that sensitive information does not reach the general public prior to official notification by the MoD.

OP MINIMISE may be called at any time of day or night.


What number can i save to my phone for incoming calls from my loved one?

All calls through the WelComE service will show up on your phone as

01438 775 477

Save this number into your phone so that you can see when your loved one is calling.


How much do voicemail messages cost to leave?

If you from a UK, German or Cypriot landline then you will not be charged.

Calls from mobile phones may vary in price, please check with your provider.


How many voicemails can be left?

Up to 10 voicemail messages can be left at any time. Once the maximum of 10 has been reached, message will need to be deleted to allow room for new ones to be left.


How long are the voicemail messages stored for?

Saved voicemail messages will be stored on the account card for 60 days


What is the maximum duration of a voicemail message?

The maximum duration for each voicemail is 2 minutes