FAMILY & FRIENDS

WelComE

Welfare Communications Everywhere, or WelComE, provides all UK service personnel deployed on ‘welfare-entitled’ deployments and exercises with publically funded calls, voicemail and internet access.

For any questions regarding the WelComE service, please contact the WelComE Customer Support Centre for more information (open from Monday - Friday 06:00 to 22:00 (UK)) by emailing customer.support@mywelcome.co.uk

Prior to Deployment

Account Card Number: Your loved ones will be provided with a unique 9 digit Account Number which will stay with them for their entire military career. It is important that you make a note of this number, as it is required to top up call time and leave voicemails.

Arrival in Theatre

Upon Arrival: All cards are activated before arrival in theatre. If the account card isn't working, the admin in theatre need to be informed.

WelComE Number: Calls from loved ones using the WelComE service will show up as the following number 01438 775 477. We recommend that you save this telephone number to your mobile phone book.

Available Services

Phone Calls: Deployed service personnel are credited with 30 minutes of publically funded phone calls every Sunday evening (with any unused minutes carried forward until the end of their tour).

Voicemails: The WelComE voicemail service allows friends and family to leave free voicemail messages for WelComE Account Card holders. Account Card holders will be notified of any voicemail messages when they next access their WelComE Account and will be able to retrieve and listen to it for free.

Internet: Free internet services are available at both Main Operating Bases and Forward Operating Bases, funded by the MoD.

Availability: Communications are available throughout each location to maximise availability, accessibility and privacy – whether through air conditioned telephone and internet cabins, or the user’s own device.

Topping Up: Family and friends can top up the private side of their deployed loved one’s account to give them extra call time via either the Online Account Manager, or contacting the Customer Support Centre.